Siesta Coffee Privacy Policy
At Siesta Coffee, we are committed to protecting your personal data and your privacy. This policy outlines how we collect, use, and safeguard your information when you visit our website or use our services in-store. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal data you provide to us directly when placing orders, signing up for newsletters, or contacting customer service. This may include:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information
- Preferences or feedback
We also collect data automatically through cookies and similar technologies when you interact with our website (see our Cookies and Tracking Technologies section below).
2. How We Use Your Information
We use your personal data for the following purposes:
- Order processing: To fulfill and manage orders, payments, deliveries, and returns.
- Customer service: To respond to queries and provide support.
- Marketing: To send promotional offers, newsletters, or updates (with your consent).
- Website improvement: To analyze website traffic and improve our services.
3. Legal Basis for Processing Personal Data
Under the GDPR, we must have a valid legal reason to process your personal data. Depending on the situation, we rely on the following legal bases:
- Consent: For marketing communications, you can opt-out at any time.
- Contractual necessity: For processing orders and fulfilling services you’ve requested.
- Legitimate interests: To improve our services, secure our website, and offer a personalized shopping experience.
4. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your data with trusted service providers for operational purposes, including:
- Payment processors
- Delivery partners
- IT service providers (e.g., for website hosting or email communication)
- Legal or regulatory authorities if required by law.
These providers have access to your data solely to perform these tasks on our behalf and are bound by strict contractual obligations to keep your data secure.
5. International Data Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the European Commission.
- Transfers to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
6. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- Order details: Retained for as long as needed for processing and fulfilling the transaction, including legal obligations (such as tax records).
- Marketing preferences: Retained until you opt-out or withdraw your consent.
- Customer accounts: Retained for the duration of your account’s active status, or until you request deletion.
Once data is no longer required, we will securely delete or anonymize it.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to track your activity on our website and to enhance your browsing experience. These cookies help us:
- Remember your preferences (such as language and currency settings).
- Understand how you interact with our website.
- Deliver relevant ads and promotions.
For more detailed information on the cookies we use and how to manage your preferences, please see our Cookie Policy.
8. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request correction of any incorrect or incomplete data.
- Erasure: You can request deletion of your data, subject to legal or contractual limitations.
- Restriction: You can ask us to restrict the processing of your data in certain circumstances.
- Objection: You can object to the processing of your data, including for direct marketing purposes.
- Data Portability: You can request that your data be transferred to another service provider in a machine-readable format.
To exercise any of these rights, please contact us at info@siestacoffee.com. We will respond to your request within 30 days, as required by law.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes secure data transmission, encryption, and restricted access protocols for employees and service providers.
10. Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by law.
11. Children's Privacy
Our services are not directed at individuals under 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. If we make material changes, we will notify you through email or by posting a prominent notice on our website. Please review this page periodically to stay informed of any updates.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Siesta Coffee Group [13273430]
The Oak Centre, Whinfield Drive
Aycliffe Business Park, Newton Aycliffe, DL5 6AU
Email: retail@siesta-coffee.com
